Merchant Agreement

This Merchant Agreement (“Merchant Agreement”) is entered into between you (“Creator”, “Seller”, or “you”) and Voxel Game Services LLC (“Voxel”, “we”, “us”, or “our”). By uploading a resource to voxel.shop or accepting this agreement during the seller onboarding process, you agree to be bound by this Merchant Agreement. This Agreement is expressly incorporated into our main Terms of Service, including but not limited to the scope of the license, the eligibility criteria.

"User Content" means any and all information and content or any other materials of any kind that you submit to, or use with, the Service, including without limitation, any Product (as defined below), content in a review, comment or other types of postings). Your submission of User Content is governed by this Agreement and our Privacy Policy located at: https://voxel.shop/privacy. By submitting User Content to through the Site, you make the following representations, warranties and agreements:

a) You are: (i) are at or above the legal age of majority in your jurisdiction (18 years old in most states); or are younger than the legal age of majority in your jurisdiction, who have the consent and are under the supervision of their parent or legal guardian and who agree, along with their parent or guardian, to be bound by all of the Terms;

b) You agree that you are solely responsible for, and you assume all risks associated with your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party;

c) You consent to our use of your personal information as outlined in the Privacy Policy;

d) To the extent that you submit information that personally identifies or is otherwise of or about a third party ("Third Party Information") through the Site, you represent that all such Third-Party Information is of persons who are at least 18 years of age, and that you have validly obtained all consents and provided all notices required by applicable law for the submission, disclosure and use by us of the Third Party Information;

e) Your User Content is original to you and contains no confidential information or proprietary materials of any third-party that you are prohibited from using or disclosing and no third-party intellectual property is incorporated into the User Content;

f) You have full unrestricted right , power and authority to upload the User Content and to grant us the rights in the User Content that you grant hereunder, and our use of the User Content as contemplated in these Terms will not violate or infringe upon the rights of any third-party or violate any agreement between us or you and any other person, firm or organization or any law or governmental regulations;

g) All information or material that you submit through the Site is true, accurate and complete, and you will maintain and update such information and materials as needed such that it remains true, accurate and complete;

h) You hereby represent and warrant that your User Content does not violate our Legal Requirements set out below.

i) You may not represent or imply to others that your User Content is in any way provided, sponsored or endorsed by Voxel. Because you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates the Legal Requirements. Voxel is not obligated to backup any User Content, and your User Content may be deleted at any time without prior notice. You are solely responsible for creating and maintaining your own backup copies of your User Content if you desire.

You grant Voxel a worldwide, non-exclusive, royalty-free , irrevocable license to reproduce, distribute, publicly display, market, promote, sell, deliver, and support your resources on the platform. This license continues to apply to all existing buyer licenses even after termination of this Agreement.

We reserve the right (but have no obligation) to review any User Content, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Legal Requirements or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your User Content, terminating your Account in accordance with Section , and/or reporting you to law enforcement authorities.

We reserve the right to review, approve, reject, or remove any resource at our sole discretion. You are solely responsible for ensuring that your resources do not infringe any third-party intellectual property rights.

You represent and warrant that each resource is original (or properly licensed), free from malware or harmful code, compliant with Minecraft’s EULA and commercial guidelines, and functions as reasonably described.

All resources uploaded to voxel.shop must comply with the following requirements. We reserve the right to review, approve, reject, remove, or archive any resource that does not meet these standards.

(a) You agree not to use the Site to submit, collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another's privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable; (iii) that is harmful to minors in any way; (iv) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party; or (v) that violate Minecraft’s EULA or Mojang’s commercial usage guidelines;.

(b) You further agree not to: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Site to harvest, collect, gather or assemble information or data regarding other users, including email addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site, or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Site (or to other computer systems or networks connected to or used together with the Site), whether through password mining or any other means; (vi) harass or interfere with any other user's use and enjoyment of the Site; or (vii) use software or automated agents or scripts to produce multiple accounts on the Site, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site.

OFAC. We cannot take part in transactions that violate economic sanctions and trade restrictions, including those implemented by the Office of Foreign Assets Control ("OFAC") of the U.S. Department of the Treasury. For example, we cannot participate in transactions involving designated people, places, or items that originate from those places, as determined by agencies like OFAC. These restrictions generally prohibit transactions involving certain areas (e.g. Crimea, Cuba, Iran, North Korea, and Syria), or any individual or entity operating or residing in those places or individuals, or entities identified on sanctions lists such as OFAC’s Specially Designated Nationals (“SDN”) List or Foreign Sanctions Evaders ("FSE") List. We take steps to ensure compliance with these regulations including, but not limited to: we prohibit access to voxel.shop in certain geographic locations; we reserve the right to request additional information from you, or ask you to take other steps to help us meet compliance obligations; if we suspect you are operating your account from a sanctioned location or are in violation of any economic sanction or trade restriction, we may suspend, terminate or take other action on your account; we prohibit any user from using voxel.shop on behalf of or to benefit any individual or entity subject to sanctions. Our payment partners may independently monitor financial transactions for sanctions compliance and may block transactions as part of their own compliance programs. Economic sanctions and trade restrictions are updated frequently and may result in changes to our services to any individual, entity, country or region as we comply with such sanctions and restrictions.

1. Every resource must be entirely your own original work or you must have obtained explicit written permission from the original author.
2. All resources must be of high quality and include a detailed, well-written description. Descriptions must be clear, accurate, and free of excessive spelling or grammatical errors.
3. All product descriptions must be provided in English. You may provide translations of your description in additional languages at the bottom of your resource, or in spoilers anywhere in the product description below the English description.
4. If a resource requires an internet connection to function (including any form of license verification or external server), this must be clearly and prominently disclosed in the product description.
5. Resources may not be password-protected or otherwise encrypted in a way that hinders legitimate buyers.
6. Resources must not contain any code or functionality that is harmful to servers, such as force-op plugins, backdoors, or plugins designed to intentionally degrade server performance.
7. You must not encourage buyers to purchase or download the resource from any external site. All sales and deliveries must occur exclusively through voxel.shop.
8. In addition to the prohibitions set out in our Terms of Service, AI-generated text, images, or other media is strictly prohibited in product descriptions, thumbnails, or promotional materials.

Premium resources are held to a higher standard. We may reject or remove premium resources that do not meet these expectations in our sole, absolute discretion:

1. Resources must demonstrate meaningful effort and originality. “Low-effort” resources will generally be rejected. This includes (but is not limited to):
   • Products containing mostly or entirely AI-generated code;
   • Products with minimal code or functionality;
   • Products based primarily on public tutorials without significant original additions;
   • Simple setups or configurations that rely heavily on default settings of other plugins.
2. Resources must offer unique value and should not be substantially similar to widely available free resources.
3. Premium resources must support the latest stable version of the relevant server software (e.g., Paper, Spigot, Purpur, Fabric, Forge) or must clearly state the specific versions they support.
4. The download file must directly provide the purchased resource. External downloads are not permitted except for auto-loaded asset packs where clearly disclosed.
5. You may use code obfuscation, but you must provide the original source code to Voxel moderators upon request.
6. External Licensing Systems External licensing or anti-piracy systems are permitted only if they meet all of the following strict requirements:
   • The licensing system must work out of the box after normal installation and configuration.
   • It must not require any additional effort, steps, or actions from the buyer beyond standard installation and basic configuration.
   • You must clearly disclose the use of any external licensing system and all requirements (such as internet connection or IP limitations) in the product description.
   • You must provide Voxel moderators with full access to test the resource, including any licensing components.
   • The system must not cause any damage, corruption, or negative effects to the buyer’s server, even if unauthorized use (piracy) is detected. Acceptable responses include displaying a message or disabling functionality. Damaging worlds, deleting files, or other destructive actions are strictly prohibited.
7. Premium resources must include a public support channel (such as a Discord server, ticket system, or other direct contact method) where buyers can receive human support. AI chatbots may not be used as the primary method of support. On average, buyers must be able to receive a meaningful human response within 72 hours for issues covered under our refund policy in the Purchase Agreement.
8. Premium resources must include a thumbnail image.

You are responsible for maintaining your resources. The following rules apply:

• A resource will be automatically archived if it does not receive a meaningful update for one (1) year, regardless of bump activity.
• A resource will also be archived if it is not bumped or updated for a period of six (6) months.

Archived resources will continue to be available for sale on voxel.shop, as many users operate older Minecraft server versions. For archived resources, we will display the last supported Minecraft version(s) and the date of the last update. Archived resources are provided on an “as is” basis with no warranty of ongoing support or future compatibility. All buyer licenses remain fully protected under the Product EULA.

Submitting an update that passes the review process will automatically remove the resource from archived status and restore normal visibility.

Additionally, all merchants are required to maintain parity with the version of the Product available on the merchant’s personal website or other similar marketplaces. You are strictly prohibited from selling Products on voxel.shop that require downloading additional resources, content, or other material from third-party sites or platforms in order for the user to access the full purchased Product. If we determine you are violating this policy, your Product may be delisted, frozen, or removed from voxel.shop in addition to all other remedies available to Voxel under this Agreement.

We charge the following fees on sales:

• A variable processor fee based on the buyer’s chosen payment method.
• A platform fee, which defaults to 2% of the pre-tax Product total. Sellers may optionally opt into a 4% or 8% platform fee tier in exchange for additional tools and perks, as described in the Merchant Tier section of the seller dashboard.

Withdrawal / Payout Fees:

• ACH, IBAN, or wire transfers (domestic or international) to bank accounts connected via Stripe Connect are free when paid in USD. A 0.75% currency conversion fee applies when converting to a currency other than USD.
• We charge a separate fee for instant deposits to debit cards (details available in the seller dashboard).
• We support payouts to PayPal using Goods and Services. We do not charge an additional fee for PayPal payouts, but PayPal will apply its own standard fees to the recipient.

Payouts are subject to any holds or reserves. You are solely responsible for any taxes on income you receive from sales.

We operate a sponsor program that provides automatic promotion to algorithmically chosen high-performing resources. Placement in the sponsor program is limited and determined solely by Voxel. Participation in the sponsor program does not constitute any endorsement, partnership, or special association with Voxel, nor does it grant any additional rights or benefits described in the Sponsor Agreement you agree to after selection.

You must respond to all buyer disputes through our internal dispute system within 72 business hours. We reserve the right to issue refunds to buyers in accordance with our Purchase Agreement and to debit your seller wallet or payout balance for the amount of any such refunds.

You shall be solely responsible for all chargeback amounts, chargeback fees, processor fees, fines, penalties, and related liabilities arising from chargebacks, reversals, or payment disputes. Notwithstanding the foregoing, Voxel may in some circumstances bear such fees and waive the right, on a one-off basis, to recover or seek to recover any such amounts from your wallet, payout balance, or linked payment method. This provision applies only to chargeback-related amounts and does not limit, waive, or reduce any other indemnification, defense, reimbursement, setoff, or liability obligations you may have under this Agreement or any other agreement with Voxel.

Payouts will only be issued once your available seller balance reaches a minimum of $3.00 USD. Balances below this threshold will remain in your seller account until the threshold is met, unless otherwise required by law or payment processor rules.

If your seller wallet or payout balance becomes negative for any reason, Voxel reserves the right to recover that negative balance from your future sales, current seller balance, or payout balance. If the negative balance is not cured through those means, Voxel may debit the linked payment method or bank account connected to your Stripe Connect account, but only after providing you with at least 7 calendar days’ prior notice by email or through your seller account.

If you do not claim, withdraw, or otherwise access funds in your seller account for an extended period, Voxel may classify those funds as abandoned in accordance with applicable law. Before doing so, Voxel will attempt to notify you using your account email address and any other contact information you have provided. If you fail to respond or update your payout details within the period required by applicable law, Voxel may remit such funds to the appropriate governmental authority as unclaimed property or otherwise handle them as required by law. You are solely responsible for maintaining accurate payout and contact information to avoid loss, delay, or escheatment of funds.

For clarity, Voxel may place temporary holds, reserves, or payout delays where reasonably necessary for fraud prevention, legal compliance, tax compliance, operational risk, or payment processor requirements.

If you publish a premium (paid) Product, you must join our dedicated seller support Discord server. This is a specialized channel for communication between Voxel and our sellers and is not our main public Discord server. While we do not require constant activity, you must respond to requests from Voxel within 72 business hours. We will also attempt to contact you via the email address associated with your account.

Voxel may remove your resources or terminate your seller account at any time with or without notice. Upon termination, you may forfeit any pending or negative payouts at our discretion. Existing buyer licenses will remain valid. We may retain copies of your resources after removal for legal, dispute resolution, or archival purposes.

You agree to indemnify, defend, and hold Voxel Game Services LLC, its officers, employees, and agents harmless from any claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your resources, any breach of this Agreement, or any violation of applicable laws or third-party rights.

You also acknowledge that this Agreement and your relationship to Voxel Game Service LLC is that of an independent contractor, and nothing in this Agreement will be construed as creating a partnership, joint venture, employment, or other relationship between you and Voxel Game Service LLC.

This Merchant Agreement is governed by the laws of the State of Arizona, without regard to conflict of laws principles.